Terms and Conditions for Compass Canine Care
Welcome to Compass Canine Care. These Terms and Conditions govern your use of our online platform and the services we provide, which include professional dog grooming, pet styling, doggy spa treatments, de-shedding services, nail trimming, and ear cleaning. By accessing or using our services, you agree to comply with and be bound by these terms. Please read them carefully.
1. Acceptance of Terms
By accessing and using our website, including scheduling appointments or utilizing any of our available services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy. If you do not agree with any part of these terms, you must not use our services.
2. Services Provided
Compass Canine Care offers a range of pet grooming and care services, including:
- Professional dog grooming
- Pet styling
- Doggy spa treatments
- De-shedding services
- Nail trimming
- Ear cleaning
Specific service details, pricing, and availability are subject to change and will be confirmed at the time of booking.
3. Online Booking and Appointments
- Booking: Appointments can be scheduled through our online platform or by contacting us directly. All bookings are subject to availability.
- Cancellations/Rescheduling: We require at least 24 hours' notice for cancellations or rescheduling of appointments. Failure to provide adequate notice may result in a cancellation fee.
- No-Shows: Clients who fail to show up for a scheduled appointment without prior notification may be charged the full service fee.
- Punctuality: Please arrive on time for your appointment. Late arrivals may result in a shortened service or rescheduling if it impacts subsequent appointments.
4. Pet Health and Safety
- Vaccinations: All pets must be up-to-date on their vaccinations. Proof of vaccination may be required.
- Health Conditions: Please inform us of any pre-existing medical conditions, allergies, injuries, or behavioral issues your pet may have prior to their appointment. This information allows us to provide the safest and most appropriate care.
- Aggressive Behavior: While we endeavor to work with all pets, we reserve the right to refuse service to pets exhibiting aggressive behavior that poses a risk to our staff or other animals.
- Emergencies: In the unlikely event of an emergency or if your pet requires veterinary attention during their time with us, you authorize Compass Canine Care to seek immediate veterinary care at your expense.
5. Pricing and Payment
- Prices: Service prices are listed on our website or provided upon inquiry. Prices are subject to change without prior notice.
- Payment: Full payment is due at the time of service completion. We accept various payment methods, which will be communicated upon booking or at our premise.
- Additional Charges: Dependant on breed, coat condition, or pet temperament, additional charges may apply for services requiring extra time or specialized treatment (e.g., severe matting, flea/tick treatment). These will be discussed with you prior to service commencement.
6. Intellectual Property
All content on this website, including text, graphics, logos, images, and software, is the property of Compass Canine Care or its content suppliers and is protected by intellectual property laws. You may not use, reproduce, or distribute any content from our site without our express written permission.
7. Limitation of Liability
Compass Canine Care strives to provide the highest standard of care. However, we shall not be liable for any injury, illness, loss, or death of a pet, or any property damage, that occurs during or after our services, unless caused by our gross negligence or willful misconduct. You agree to indemnify and hold harmless Compass Canine Care from any claims arising from your pet's behavior or health conditions not disclosed to us.
8. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of Singapore, without regard to its conflict of law principles. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of Singapore.
9. Changes to Terms and Conditions
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of our services after any such changes constitutes your acceptance of the new Terms and Conditions. It is your responsibility to review these terms periodically.
10. Contact Information
If you have any questions or concerns regarding these Terms and Conditions or our services, please contact us at:
Compass Canine Care
Brookvale Walk,
Singapore, 599123